Custom Order Policy

  • Non-Refundable Deposits
    To initiate a custom order, a 50% non-refundable deposit is required for the purchase of necessary supplies and materials. The remaining balance will be collected upon completion of the work before shipment. Upon receipt of the deposit & completion of the order, we will collaborate to determine the best shipping method for your order. Please note that shipping costs are the responsibility of the customer.
  • Processing Time
    Processing time is the time from when you provide all necessary information to me to create your order & place an order to the time your package is handed over to the shipping carrier. For custom orders please allow 5 to 10 business days processing time for me to create and hand your order over to the shipping carrier. Please place custom orders well in advance to make sure your package arrives in a timely manner (at least 4 to 5 weeks in advance to be safe). Holidays will affect these estimated times. I am not responsible if the shipping carrier delivers the order late. (Review the Shipping Policy for more information)
  • Rush Orders
    If you require expedited processing for your order, please contact us to discuss rush order options at In the rare event a rush order is accepted, and additional fee will be applied depending on the complexity and timeline of the request.
    • Right of Refusal
      I reserve the right to refuse any custom order request that I am unable to accommodate due to time constraints or lack of necessary expertise. Decisions regarding refusal will be communicated prior to receiving the initial deposit. In the rare event that a custom order cannot be completed within the specified processing time, we will either request an extension or provide a refund of the initial deposit.
    • Social Media Policy
      I take pride in creating memorable items for my customers, and I'm excited to showcase the work I do for you. Throughout the creation and completion process, photos may be taken to capture the journey of your custom order.

      I typically share these photos on various platforms including Facebook, Instagram, TikTok, my website, and more to celebrate my craftsmanship and showcase my creations. However, I respect your privacy preferences.

      If you prefer that your items not be shared on my social media channels, please communicate this to me beforehand. I'm happy to accommodate your request and ensure that your custom order remains private.
    • Refund Policy 
      Review our Refund Policy here before placing any orders: Refund Policy
    • Shipping Policy
      Review our Refund Policy here before placing any orders:  Shipping Policy